Hearing But Not Listening

Have you faced a situation where people appear to be hearing you intently, but end up doing some thing quite contrary or not exactly in line with what you were asking them to do? In all these situations, people are indeed hearing you, but not listening. There is a significant distinction.

The other day I was in a restaurant and asked the waitress for a glass of water without ice. She did bring me the glass of water, but with ice. She heard me say water, but did not listen completely for it to register that I did not want ice.

Entrepreneurs need to be aware that what they ask their people may be heard by them, but they might not be listening completely to follow the request correctly. What should Entrepreneurs do? Develop a routine to ask their people to repeat or paraphrase what is being requested of them, especially for significant issues. This allows the Entrepreneur to confirm that the listening process was correct and complete.

On the other hand, Entrepreneurs should be mindful that they too listen to their employees completely and do not fall into the trap of perfunctory hearing. Effective communication is a two-way street!

Ravi Patel

http://www.patelcfoservices.com

 

 

Published in: on July 28, 2015 at 4:19 am  Leave a Comment  
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Listen to Others

Entrepreneurs have great ideas and start companies to commercialize their potential. In addition to product and service innovations, Entrepreneurs often have strong ideas on how to run their business and manage people.

It might behoove Entrepreneurs listen to ideas and wisdom from others to become even more successful.

An Entrepreneur’s key stakeholders – employees, investors, clients, vendors, bankers, lawyers, accountants and so on – are all great sources for wonderful ideas for improvement. Don’t get hung up on being right or having the “not invented here” syndrome. Open your mind to accepting input from others and implementing suggestions that might not be your own creation.

Do the Right Things – listen to others!

Ravi Patel

www.patelCFOservices.com

Hearing, But Not Listening

How often do you face situations where people appear to be hearing you intently, but end up doing some thing quite contrary or not exactly in line with what you were asking them to do. Invariably in all these situations, people are indeed hearing you, but not listening. There is a significant distinction.

The other day I was in a restaurant and asked the waitress for a glass of water without ice. She did bring me the glass of water, but with ice. She heard me say water, but did not listen completely for it to register that I did not want ice.

Entrepreneurs need to be aware that what they ask their people may be heard by them, but they might not be listening completely to follow the request correctly. What should Entrepreneurs do? Develop a routine to ask their people to repeat or paraphrase what is being requested of them, especially for significant issues. This allows the Entrepreneur to confirm that the listening process was correct and complete.

On the other hand, Entrepreneurs should be mindful that they too listen to their employees completely and do not fall into the trap of perfunctory hearing. Effective communication is a two-way street!

Ravi Patel