Functional Friction

During a regular staff meeting it appeared that there was a difference of opinion between two departments. A colleague was observing this exchange of arguments and commented that “it is productive to have functional friction.”

Something to ponder.

As I have posted before encouraging healthy conflict in the management team is a good thing. Carrying that thought further, having constructive friction among different functions in your company might also be a good thing.

Functional friction, if channeled correctly, brings about favorable competition among departments to be the best in what they do. It also enables constructive criticism from fellow functions to allow improvement in processes not only for the department, but also the company.

Entrepreneurs need to manage functional friction for positive change in their organizations.

Ravi Patel