I am Sorry, but ….

How often have you heard someone say sorry and then add a “but?” In those cases there are all kinds of excuses after the “but.” All these apologies are watered down by offering excuses.

People make mistakes; Entrepreneurs are no exception.

What distinguishes leaders is that when mistakes are made, genuine ones offer a sincere apology. What does that mean?

A sincere apology is just that – sincere! When you make a mistake, no matter affecting which stakeholder, just say a sincere sorry without any “buts,” excuses or reasons. This apology will be more genuine than trying to explain what happened to cause that mistake.

To be even more effective, you should privately analyze the reasons for the mistake and establish corrective actions to prevent that in the future. This will appear more sincere to the offended party.

Do the Right Things!

Ravi Patel

http://www.patelCFOservices.com

 

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Published in: on April 11, 2017 at 4:18 am  Leave a Comment  
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