Dealing with Problem Customers

Do you have customers that constantly cause problems? How do you deal with them? Should you let them go?

One might ask what kind of question is that? Why would someone think of getting rid of their customers? Seems irrational!

While the common saying “the customer is always right” might be used as a management philosophy, it is not necessarily true that all customers are always good for your business.

Entrepreneurs might have to stand up and exercise their leadership by letting some problem customers go.

Chronic complainers, without legitimate reasons, are very difficult to service and cause undue headaches for your employees. Unless the customer has genuine reasons to be dissatisfied, it is not in the best interest of management to service clients that constantly create irrational demands on your staff.

Entrepreneurs need to develop an excellent reputation for service and customer relations, but if need be it is okay to fire certain problem customers.

Ravi Patel

http://www.patelCFOservices.com

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Published in: on April 4, 2017 at 4:34 am  Leave a Comment  
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