Hearing But Not Listening

Have you faced a situation where people appear to be hearing you intently, but end up doing some thing quite contrary or not exactly in line with what you were asking them to do? In all these situations, people are indeed hearing you, but not listening. There is a significant distinction.

The other day I was in a restaurant and asked the waitress for a glass of water without ice. She did bring me the glass of water, but with ice. She heard me say water, but did not listen completely for it to register that I did not want ice.

Entrepreneurs need to be aware that what they ask their people may be heard by them, but they might not be listening completely to follow the request correctly. What should Entrepreneurs do? Develop a routine to ask their people to repeat or paraphrase what is being requested of them, especially for significant issues. This allows the Entrepreneur to confirm that the listening process was correct and complete.

On the other hand, Entrepreneurs should be mindful that they too listen to their employees completely and do not fall into the trap of perfunctory hearing. Effective communication is a two-way street!

Ravi Patel

http://www.patelcfoservices.com

 

 

Advertisements
Published in: on July 28, 2015 at 4:19 am  Leave a Comment  
Tags: , , ,

The URI to TrackBack this entry is: https://bloggerravi.wordpress.com/2015/07/28/hearing-but-not-listening-2/trackback/

RSS feed for comments on this post.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: