People or Process Dependency

When Entrepreneurs start their business and during the initial growth stage, they rely upon a few people to know most aspects of their operations. Entrepreneurs depend upon these key people for everything and if someone is absent, it disrupts the operation as no one else is aware of the required details.

For companies to grow, it is critical to develop efficient, solid business processes. Reliance on an individual for knowledge of  the procedures to conduct business is risky.

A solid process provides the foundation for imparting knowledge to multiple people for understanding the procedures and if properly cross-trained, any one should be able to fill in or step up to perform the necessary tasks as required.

Information on business tasks residing with individuals not only poses a risk, but also eliminates improvements since the individuals have always been doing it the same way and see no need to change. A well-defined process on the other hand allows measurement and continuous improvement from many people to make it even better.

Entrepreneurs should have more dependency on processes than individuals.

Ravi Patel