Operational Performance Measurement

Do you measure performance in your company? What metrics do you use?

While most Entrepreneurs understand financial performance, it is also important to measure company performance in operational areas. Setting the proper metrics relevant to your company by understanding the critical business processes; communicating the importance of such metrics to your employees; measuring performance against the metrics periodically; publicly posting the results for employee viewing; and formulating actions to improve performance are the keystones of continuous improvement.

The significant metrics should be limited, easily understandable, and true indicators of performance in your company.

Ravi Patel



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